U.S. Orders:
International Orders:
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
U.S. Orders:
International Orders:
The Pineider Mystery Filler is a new collection of limited edition fountain pens made in Florence, Italy, and designed by Dante Del Vecchio. Features Pineider's flexible nib, a quill-shaped clip, and a soft touch magnetic lock cap system. It has a solid black cap and a clear barrel so you can see the mystery filler in action. The filling mechanism is unique - push the button to extract the piston knob, turn the piston knob like any other piston filler to fill the pen with ink, then push the button again to lock it in place. This fountain pen has a smooth, soft 14kt rose gold nib, which is flexible for ease of creating line width variation in your writing. Each pen also comes a Pineider Pen Filler for ease of filling. The Pineider Mystery Filler is limited to 888 pieces worldwide.
Following the world trend for flexible nibs, this brand new quill nib is described by Pineider as hyperflex with an excellent memory. The project was made to create a nib for daily writing and not for calligraphy whose performance are quite different. The purpose of the new nib is clear: just writing pleasure for everybody, also for beginners. Remember that the nib is the extension of the hand and does not need any pressure to write.
Excellent!!!
This pen is a beauty and a wonder—everything about it just shows the genius of its design. I love playing with the "mystery filler" mechanism. Pushing the button to lock and unlock the piston just feels so satisfying! Oh, and the nib truly is a pleasure to write with—it writes and bounces so smoothly, like perfectly softened, spreadable butter on toast! Everything about the way it writes and the packaging makes this pen feel like an instrument that was made with thought and care. Although it is a little heavy on the hand when posting the cap, I love that the pen was designed so that the magnetic cap can be securely posted without disturbing the piston mechanism.
This was my first time shopping with Truphae, and I am very pleased with the service and the care that was put into receiving my new favorite pen. It was a really great experience overall, from receiving the pen in good condition to unboxing and inking it for the first time! Can't wait to order from you guys again!
This is not a review about the pen. It’s a review for Truphae. Chris went above and beyond for me when one of the pens ii got was faulty. I will definitely come back for all my fountain pen needs because I know Truphae will have my back and stand by their products. Thanks Chris
This nib is something special. It’s smooth and wet. I don’t really flex my nibs for line variation so I can’t speak to that, but the quill nib is great for regular writing. It’s really bouncy and comfortable like the shocks on a Cadillac. The pen’s appearance is also beautiful and cool. I love it.
Great transaction too. Excellent communication and effort getting in the nib size I wanted in a timely manner. Thanks.
This pen is lovely. The “mystery” filler is quite fun to play with, even though it is really a piston filer. It looks super cool. It is a very large pen, but the balance is perfect so that’s not a problem even for my arthritic hands.
Order Processing Time: Most orders are processed and shipped within 1 business day of receiving the order.
Special Request Items and Custom-Made Products: Certain items, such as special request items or custom-made products, may require additional shipping time. In such cases, please allow up extra time for these items to be shipped.
Pre-Orders: Any items available for pre-order will have the estimated delivery date listed in the product description.
Product Descriptions: We highly recommend reading the product descriptions carefully before making a purchase, especially for items with extended shipping times. Any information regarding extended shipping times or special requirements will be mentioned in the product description.
Drop Shipping: In the event of errors in our on-hand inventory or to expedite delivery, some items may be drop shipped directly from our US distributors. This means that these items will be shipped directly from the distributor's warehouse to your designated shipping address.
U.S. Orders:
Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
Refunds: A full refund will be issued for returned items.
Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
Refund Method: Refunds will be processed using the original form of payment.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
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