Inkredible Box: Penthusiast Monthly Subscription
Inkredible Box: Penthusiast Monthly Subscription
U.S. Orders:
- Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
- Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
- Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
- Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Please note that shipping times may vary depending on the destination and other factors beyond our control. Customs duties, taxes, and any additional fees associated with international shipments are the responsibility of the customer.
- Returns can be initiated by clicking the link here.
- Return Period: Customers may return items within 7 days of order delivery.
- Refunds: A full refund will be issued for returned items.
- Condition of Return: To be eligible for a refund, the item must be returned in its original condition, including all original boxes and packaging.
- Restocking Fee: For used items or items missing their original packaging, a 20% restocking fee will be applied.
- Refund Method: Refunds will be processed using the original form of payment.
- Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
- Return Process: To initiate a return, please contact our customer service team with your order details and the reason for return. Once the return is approved, you will receive further instructions on how to proceed.
- Refund Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned item.
U.S. Orders:
- Free Shipping: We offer free shipping for all U.S. orders over $20, including Alaska and Hawaii.
- Standard Shipping Fee: For U.S. orders below $20, a flat shipping fee of $5.99 will be applied.
International Orders:
- Shipping Rates: International shipping rates are calculated based on the weight of the package and the destination country.
- Exclusions: Currently, we do not offer shipping to Russia and South Africa.
Use Code: "PENTHUSIAST" For 50% off your first month!
*Requires a 3 month minimum commitment.
*Orders will ship within 5 business days of purchase.
I so enjoy watching the mail for this month's surprise. Not only do I enjoy trying out the new pens, a couple of them have gone as gifts to my husband. The ink samples are fun to try. There is always value in the offering.
Inkredible Box: Penthusiast Monthly Subscription
I started out with the Inkmeister Premium box for $30. I liked it a lot. I had three shipments of that level and was so satisfied I decided to upgrade to the Penthusiast box. First one was great..a very pretty Monteverde Rodeo Drive in Iridescent Purple. The next box contained a Lamy All Star which I love. The next box is where the problems started. I received another iridescent purple Rodeo Drive. Contacted customer service and they sent me a return label to send it back and they would replace it. This process took almost a whole month and when I received the replacement, it was ANOTHER duplicate pen. I contacted them again and they offered again to replace it if I sent it back again and also told me it was an error and accidentally sent me another customers pen they had in for repair. They didn’t send me a label, and I haven’t sent the pen back. It’s still in the mailing envelope. The next box was a beautiful Ruby Kaweco Sport AL. My last two boxes seemed pretty light for the price. In one was a Lamy 069 and another was a Kaweco ART Sport but both boxes had just the pen and the ink samples and nothing else. The reason I give all this detail is because I’m new to pens and don’t know if I’ve gotten what I’ve paid for. Most boxes in the $75 box have had more than just a pen and ink—usually there’s a writing surface or a small pen case added. But the last two didn’t.
The customer service I have received has not really been what I expect from a small business. For one, if I sent a customer someone else’s property by mistake I would definitely pursue retrieving it and would make it right. They don’t seem concerned that they sent me the wrong item twice. I got extremely frustrated with the whole thing, mainly because I have the distinct impression that the return and replacement process is mostly left up to the customer. The wrong item has to be received by them before they will replace it. I think they could come up with an easier mechanism for these situations. I’ve seen reviews by other people that mention the PITA process.
I still have my subscription at the $75 price. I do like the pens I’ve received (except the duplicate one) but I want to make sure I’m getting the right value out of a subscription. I’m going to give it a couple more boxes to see if anything changes.
Got my first box. Inks were alright. Pen was fine point which I don't use. I marked medium and above as my preference. Will give it 3 months to get a better idea.
I enjoyed the selection of items. The quality was better than I expected. The only confusing thing is that I signed up for the monthly Penthusiast and I don’t understand if it’s one month or is actually sent monthly. I received an email saying I had the subscription, but my account says I don’t have any subscriptions. I have no idea if I’m getting another box this month or not. Perhaps a bit more clarity around that. Thank you!
